New Introducing SDK Gather feedback directly in your iOS app with our native iOS SDK Learn more

The fastest and easiest way to gather actionable feedback from your customers

Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.

Work in a large organization or have unique needs? Contact our sales team

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Want to see the dashboard in action?

How does it work?

Customers take a single question survey. They rate your product/service and provide feedback in their own words. Feedback appears instantly in your dashboard.

A Step-by-step guide
Step one

Choose how you will survey your customers.

Deliver your survey to customers via email, SMS, or a link. You can also survey visitors directly on your website.

Step two

Customers take a single-question survey.

Your customers will be asked a simple question and then share, in their own words, what they think of your experience.

Step three

Feedback arrives in realtime for you to explore instantly.

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

Survey methods

Multiple survey methods

Delighted allows you to survey your customers in many ways. If you use multiple methods, we’ll ensure that your customers are never over surveyed.


Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!

Learn more about Email


Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.

Learn more about Web


Surveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones.

Learn more about SMS


Share your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.

Learn more about Link
Who do we help?

Who do we help?

Delighted helps many great brands delight their customers. We help organizations of all shapes and sizes. Here are a few of their stories…

“Delighted is the simplest way that we have of measuring our mission.”

Read the Bonobos profile

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

Read the Tuft & Needle profile

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Read the HotelTonight profile

Delighted is loved by the world's most loved brands. Here are just a few of them.

Realtime dashboard

See feedback the moment it happens

Feedback is instantly available and useful. Explore even deeper with search and filters.
Typing indicators let you know that a customer is giving detailed feedback, right then and there.
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No tech knowledge needed

You can have feedback rolling in immediately without any engineering help.

Invite your entire organization

Your whole team is invited. Add as many team members as you’d like at no additional cost.

Mobile & desktop email survey

Survey experience that works everywhere

Optimized for desktop, tablet, and mobile environments. It works flawlessly everywhere.

With just your logo and a few simple choices, the experience will seamlessly fit your brand.

Customers respond directly in the email, text message, or website. No external links.

Customizable thank you message that encourages fans to share and detractors to contact support.

Learn more about our survey experience and customization options.

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Prevents over surveying

You’re always protected from over surveying – no single person ever gets too many surveys.

Multiple Languages

Customers all around the world? We’ve got you covered with support for 37 different languages.

Net Promoter Score®

Built on a proven methodology designed to gather high quality, actionable feedback.

Delighted uses NPS (Net Promoter Score) to maximize response rates and feedback quality.

Customers are placed in 3 groups depending on their response: detractors, passives, promoters.

Customers are asked a simple question: “How likely are you to recommend us to a friend?”

NPS is relied upon by top brands: Apple, Four Seasons, Disney, Zappos, Jet Blue, and many more.

“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”

Fred Reichheld, creator of NPS and Delighted advisor

If you’d like to learn more about NPS, read our Net Promoter Score guide.

Route feedback instantly

With alerts you can route feedback to the right person or team in your organization.

Automate it all with our API

Our simple REST based API makes it easy to automate gathering feedback with Delighted.


Quickly make sense of your feedback

Properties let you segment feedback in ways that matter to you. Add as many as you’d like!

Track the topics you care about with Trends. Trends are a click away and always up-to-date.

Search all your feedback instantly – know how many people are talking about it and how they feel.

Subscribe to your Trends and be alerted via email when new feedback arrives.

Our analysis and reporting features help you gather actionable insights from your feedback.

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Customer Testimonials

Showcase customer feedback on your website

I've tried everything out there and you all offer the absolute best experience.

Strengthen your brand reputation and boost conversions with reviews from the people your potential customers trust most — their peers.

Customize a testimonial card to fit your brand, no design resources necessary. The widget picks up your site CSS for the right look and feel.

Learn more about the Testimonials feature


Connect Delighted to the services you already use

Our integrations make it quick and easy to get the most out of Delighted – from automating sending to customers, to following up within your help desk, or sharing feedback across your team.

We offer many more features designed to help you easily integrate Delighted into your workflow.

Pricing and plans

How much does Delighted cost?

All plans are free to get started. No contracts or surprise fees. No credit card necessary to get started.

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.

We do everything in our power to ensure your account and data are secure.

Work in a large organization or have unique needs? Contact our sales team